Workplace violence is a major safety issue in hospitals and health systems across the nation. Studies show that healthcare workers are significantly more likely to be the victims of violence and abuse than workers in other industries, and SCHA is committed to making hospitals a safer place to work, visit, and receive care.
Over the last few years, South Carolina hospitals have embraced a commitment to zero harm. Since 2013, SCHA has recognized this approach toward improving the quality of care through the Certified Zero Harm Awards program. This work has traditionally focused on eliminating harm such as bloodstream and post-surgery infections, and we are now ready to take it a step further. We are pleased to announce the official launch of SCHA’s Workplace Violence Toolkit, which has been developed to help hospitals in creating a supportive environment focused on promoting the safety of employees, patients, and visitors.
The toolkit is divided into two sections. The first focuses on establishing a zero-tolerance culture and centralizing the data collection process for workplace violence incidents. The second focuses on tracking, trending, and closing the loop on reportable incidents. The tools and strategies provided can be customized to your culture and physical environment, depending on the complexity of the patient population, facility size, resources available, as well as the barriers and gaps identified in your specific workplace setting.
The decision to create a toolkit followed the recommendations of SCHA’s Board, Regional Leadership Councils, Workforce Advisory Committee, and the Workplace Safety Taskforce made up of hospital CEOs, CNOs, physicians, emergency managers, safety officers, legal counsel, and other experts from across the state. This toolkit will be distributed to all hospitals in our state. Our goal is that by partnering together and using the same tools, we will see a sustainable culture change focused on zero harm to patients, staff, and visitors.
The toolkit, along with additional resources for the hospital safe zones communications campaign launched earlier this year, can be found at www.HospitalSafeZones.com. SCHA is also hosting a webinar series to supplement the launch of the Workplace Violence Toolkit. This series will focus on change management, creating a culture of zero tolerance, protecting employees, and legal guidance/insight. Additional information on the webinars can be found here.